Booking Terms & Cancellation Policy

Atlas Cove retreats are organised by Atlas Cove, Lda. (NIPC / NIF 519459130, share capital € 10,000.00, registered with the Conservatória do Registo Comercial de Lisboa; R. Hermano Neves 18, 1600-477 Lisboa, Portugal). Full operator details are in the Imprint. These booking terms sit alongside our website Terms of Use and Privacy Policy.

Atlas Cove, Lda. is the package travel organiser within the meaning of Decreto-Lei n.º 17/2018 (transposing the EU Package Travel Directive 2015/2302). We are registered with Turismo de Portugal in the Registo Nacional de Agentes de Viagens e Turismo under RNAVT n.º 13548, we carry the professional liability insurance the registration requires, and client funds are protected by the Fundo de Garantia de Viagens e Turismo (FGVT). The registration can be verified in the public register at rnt.turismodeportugal.pt.

Room rates are per person in euro (EUR). A deposit of 20% of the room rate is payable at the time of booking to reserve your place, through Mollie’s secure checkout. The remaining balance is due 45 days before the retreat start date. For bookings made within 45 days of the retreat start date, the full amount (including any pre-booked add-ons) is due at the time of booking in a single payment.

We accept credit and debit cards, PayPal, iDEAL, Bancontact, EPS, SEPA bank transfer, Pay by Bank, and Apple Pay or Google Pay, depending on your device, country and the amount. Payments are processed by Mollie (Mollie B.V., Amsterdam).

The balance, and the full payment if you book within 45 days of the start, can also be paid in instalments with Klarna (Klarna Bank AB, Stockholm, Sweden), where Klarna is available in your country and for the amount in question. The deposit itself is always paid directly.

If you choose Klarna, the credit agreement is between you and Klarna, not with Atlas Cove. Klarna decides on its own whether to accept the payment, may run a credit assessment, and acts as an independent controller of the data you give it. Your booking contract with us, and everything in these terms about cancellation and refunds, is unaffected by how you paid. If we refund you, the refund goes back through Mollie to Klarna and Klarna settles with you.

Optional add-ons (for example massage, private sessions, or IV and bloodwork coordination) can be pre-booked and are billed with your balance payment, not the deposit. Drip IV and bloodwork are arranged with our clinical partner; Atlas Cove charges a coordination fee only.

All bookings are subject to our confirmation. After your deposit we review your booking, including your health-readiness answers, and confirm your place with you personally. Places are limited to ten rooms per retreat.

• 60 or more days before the start date: cancel for any reason and receive a full refund of everything you have paid, including your deposit.
• Fewer than 60 days before the start date: the amount you have paid (deposit and any balance) is held as credit toward another Atlas Cove retreat, rather than refunded.

The remaining balance is due 45 days before the retreat start date and can be paid in full or in instalments with Klarna.

We strongly recommend travel insurance that covers retreat cancellation, in case your plans change. Cancellations must be sent in writing to the contact address below.

Each retreat requires a minimum number of guests to proceed. If we move the date of a retreat, or if the minimum is not reached, you may reschedule to another date or take full credit toward a future Atlas Cove retreat. If we cancel a retreat outright, you will be offered an alternative date or a full refund of all payments made. Your mandatory rights under applicable consumer and package travel law are not affected.

At booking we ask a short set of health-readiness questions (PAR-Q). These help us run the week safely; a “yes” answer does not exclude you, it prompts a short conversation before we confirm. The retreat is not medical care and is not a substitute for advice from a qualified healthcare professional. Always consult your doctor before starting a new training, nutrition, heat/cold, or recovery programme, especially with a pre-existing condition, medication, or pregnancy.

Your health answers are special-category data and are processed only with your explicit consent, as described in our Privacy Policy.

These retreats combine accommodation and other travel services and are sold as a package. Mandatory consumer protections under the EU Package Travel Directive (2015/2302) apply, including protection of your payments against operator insolvency. Details of our insolvency-protection cover and Portuguese travel-operator registration (RNAVT) are provided with your booking confirmation.

Distance contracts for accommodation services and other leisure services to be provided on a specific date or within a specific period are excluded from the 14-day right of withdrawal under Article 17(2)(l) of Decreto-Lei n.º 24/2014 (transposing Directive 2011/83/EU). A retreat booking falls within this exemption because each retreat has fixed start and end dates.

The cancellation and refund schedule in Section 4 above is the applicable framework for stepping back from your booking and is offered in lieu of a statutory withdrawal right.

In case of a dispute, you may submit a complaint via the Portuguese electronic complaints book at www.livroreclamacoes.pt.

You also have access to the alternative dispute resolution entity: CNIACC: Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt, pursuant to Lei n.º 144/2015.

The European Commission online dispute resolution platform is available at ec.europa.eu/consumers/odr.

These booking terms are governed by the laws of Portugal. This does not affect any mandatory consumer-protection rights you may have in your country of habitual residence within the EU. The courts of Lisbon shall have non-exclusive jurisdiction.

Questions about a booking or cancellation: hello (at) atlascove (dot) health.